Privacy and Cookies
1. Our Approach
KCOM takes privacy seriously. Generally, you can browse through our website without giving us any information about yourself (including your email address). When we do need your personal data to provide services that you request or when you choose to provide us with your personal data whether in connection with a contract with us for services or otherwise through your interaction with us, this policy describes how we collect and use your personal data.
2. Information Collection
We collect personal data (such as your name, email address and any other details you provide to us that identifies you as an individual) from you when you submit a request for information, or in connection with us providing services to you, or when you submit your details for any other reason. Personal data will only be collected with your consent and in accordance with the terms and conditions of any contract you enter into with us.
In relation to your use of our website, we collect personal information from you in order to provide you with a friendly, customized, and efficient experience whilst browsing our website.
When you browse our website, we may also log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend here. Like many other websites, we may use a standard technology called a "cookie" to collect information about how you use the website (see section 6. Cookies)
3. Use of Information we Collect
We (and other KCOM Group companies and selected third parties processing data on our or our group companies’ behalf) will use your personal data and other information for several general purposes including: supplying services to you and administering contracts with you, fulfilling any requests for information or services placed by you or your authorised contacts/persons, processing any other transactions or requests authorised by you or your authorised contacts/persons, keeping you up to date with news about KCOM Group, our products and services, providing other information to you which we think you may find of interest, and for any other purposes set out in any contract you have with us for services.
4. Who May Process Data
Where any personal data is processed by us, we will comply with relevant Data Protection legislation at all times. We are registered to process data under the Data Protection Act (our registration number is D1303069) and you may refer to the Data Protection Register website for further information at http://ico.org.uk/.
5. Security Measures
We are serious about guarding the security of your personal information that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss. However we cannot guarantee the protection of your personal data as due to the nature of the Internet, the website is theoretically accessible by any user of the World Wide Web. You should be aware that when you disclose personal information on the website it may be collected by another user and may result in unsolicited messages from other Internet users.
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at:
For a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide and provided on our Types of cookies page.
Most web browser settings are set for you to accept both our cookies and third party cookies. However, you are able to adjust those settings (in relation to both our own cookies and those of third parties) to accept the cookies, to prompt you to accept or refuse a cookie each time one is sent, or to reject all cookies outright.
If you wish to reject our cookies, you can configure your browser to do so, but please be aware that if you do, certain functionality of the website may not be available and your use of the website may therefore be diminished.
You can find out how to manage cookies for your browser here http://www.allaboutcookies.org/manage-cookies/
Social Media Buttons
In order to implement the Social Media Buttons including Twitter, Facebook and YouTube, and connect them to the relevant social networks and external sites, there are scripts from domains outside our control. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on our site. If you click on any of these buttons, these sites will be registering that action and may use that information. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
Information about cookies
Useful information about cookies can be found at:
Internet Advertising Bureau
A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at:
International Chamber of Commerce United Kingdom
Information on the ICC (UK) UK cookie guide can be found on the ICC website section:
7. Access and Changes to Your Personal Information
Upon request, we may provide you with a copy of the personal information which we hold about you (in return for a small fee). Please address requests to firstname.lastname@example.org and insert "access request" as the subject heading, or write to us at the KCOM Group address, stating your name and email address for identification purposes.
At your request, we will use reasonable efforts to update / correct personal data previously submitted by you. You may also request that we cease processing the personal data we have about you and that we delete your personal data from our database or records. However, it may be impossible to delete your information without some residual information because of backups and records of deletions.
Please address your requests to change or delete your personal information to email@example.com and insert "change details" or "unsubscribe" as appropriate as the subject heading. Alternatively you may write to us at the KCOM Group Address, stating your name and email address for identification purposes.
We will only perform the activities outlined above to the extent that such activities will not compromise privacy or security interests.
If you do not receive a response to your enquiry – or if you feel your enquiry has not been satisfactorily addressed, please contact:
The Information Commissioner Wycliffe House
Cheshire SK9 5AF
8. Change to this Policy
10. Managing Your Contact with KCOM
If you would like to stop unsolicited telemarketing calls from KCOM and other companies, please contact the Telephone Preference Service on 0845 0700707 and register your telephone number(s). Direct marketing calls should stop after 28 days.
If you would like to stop unsolicited direct marketing mailers from KCOM and other companies, please contact the Mail Preference Service on 0845 703 4599 and ask for a registration pack. Direct marketing mailers should decrease after 3 months. (Remember to re-register if you change your address.)
If you would like KCOM ONLY not to call or mail you with details of products, services and special offers:
- Residential customers please call 01482 602555.
- Business customers please contact your Account Manager or call 01482 602900.
If you would like to stop unsolicited marketing facsimiles (faxes), please contact the Fax Preference Service on 0845 0700702 and register your fax number(s). Direct marketing faxes should stop after 28 days. If you are an individual consumer or a sole trader, it is illegal to send you such faxes unless you have given explicit permission to the sender.