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Legal & Regulatory

Please note: Any references to ‘KCOM Group PLC’ in this section relate to KCOM Group Limited

  • Price Manual
  • Disconnection Policy
  • Information about mis-selling of telecommunications services
  • Business Conditions of Telephone Service
  • Business Conditions for Packaged Service
  • CRB Business Service Standards
  • Telephony Fair Usage Policy
  • Terms and Conditions for Broadband and Internet Services (on-net)
  • Terms and Conditions for KCOM Business Lightstream
  • Terms and Conditions for Mobile (Apple Devices)
  • Terms and Conditions for Mobile
  • Terms and Conditions for Out of Area Outbound Switched Voice Services
  • Terms and Conditions Broadband Off-Net
  • Terms and Conditions for KCOM Backup Services
  • Terms and Conditions for KCOM Mail and Hosted Exchange Services
  • Acceptable Use Policy
  • Terms and Conditions SmartComms Services
  • Traffic Management Policy for Landlord Services
  • Office 365 Product Schedule
  • Service Level Agreement for Microsoft Online Services
  • Terms and conditions for the provision of Office 365 Services
  • Broadband speeds explained
  • Mobile switching

Codes of Practice

  • Customer code of practice (document - download)
  • Complaints code of practice (document - download)
  • Broadband code of practice (document - download)

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