Legal & Regulatory
- Price Manual
- Disconnection Policy
- Information about mis-selling of fixed-line telecommunications services
- Business Conditions of Telephone Service
- Business Conditions for Packaged Service
- HEY Business Service Standards
- Telephony Fair Usage Policy
- Terms and Conditions for Broadband and Internet Services (on-net)
- Terms and Conditions for KCOM Business Lightstream
- Terms and Conditions for Mobile (Apple Devices)
- Terms and Conditions for Mobile
- Terms and Conditions for Out of Area Outbound Switched Voice Services
- KCOM Terms and Conditions Broadband Off-Net
- Terms and Conditions for KCOM Backup Services
- Terms and Conditions for KCOM Mail and Hosted Exchange Services
- Acceptable Use Policy
- SmartComms Services Terms and Conditions
- Traffic Management Policy for Landlord Services
- Office 365 Product Schedule
- Service Level Agreement for Microsoft Online Services
- Standard terms and conditions for the provision of Office 365 Services
- KCOM Service Promise