Its Artemis, Aspire and Cortex solutions are in the front line of public safety – working in control rooms up and down the country to help the emergency services react swiftly in life or death situations.
The Hull-based company works with one in every two police forces in all four corners of the UK – creating some of the most critical software and infrastructure for our national emergency services.
It’s clever, world-leading stuff, created by a dedicated and innovative team and has been deployed not just in the UK but internationally too.
As well as providing technology that keeps passengers safe on the London Underground and at Gatwick Airport, APD also exports its expertise to help the Swedish Police and Dubai Airport – the world’s busiest international passenger airport. It also works with the Romanian government to handle its crisis comms when the River Danube floods.
This is all done right here from Hull’s Newland Science Park where APD works with KCOM to provide a 24/7 global support service. It’s a winning combination that’s enabling APD to achieve an annual growth of 37 per cent and employ a team of 100 people.
Using KCOM services to support APD’s technology is the perfect match, says APD managing director Mike Isherwood – but what it means on a human level is just as important.
“Working with KCOM makes it possible for us to do what we do,” says Mike. “The ISDN30 lines, the integrated telephony switches, the Lightstream broadband – and we use a lot of test lines. It’s all essential to what we do. And our technology is essential to our customers and the people they serve.
“The best way to describe what we do is to relate my experience in a police control room I visited.
“While I was there a lady called 999 who was hysterical because she’d received a text from her daughter. Her daughter said she was going to throw herself off a bridge.
“The operator managed to calm her down and get a description of what she was wearing. He then systematically found out where the nearest police vehicles and officers were and dispatched them to the nearest bridges with all the information they needed. A couple of minutes later a shout came back that they’d found her and she was safe.
“But what made me proud was the fact the original 999 call was answered using our software. The information the officers needed was pushed out using our software. The map the operator used to locate the bridges and the nearest police officers was done using our software. And once we’d found her the follow-up help the family needed with social services and other organisations was made using our software.
“That’s just one real world situation where our technology made a real difference – and these life changing events happen every day in control rooms all over the country. You just don’t hear about it.”
With big plans to expand internationally, APD Communications is already a UK market leader. But with a passion to keep on improving people’s lives through cutting edge technology it seems the sky is the limit for this Hull business.