We've improved My Account

Visit My Account

What's different?

We’ve updated our login to be more secure, but still easy to use. Your email address and password are still the same but you might be asked to update your password if it’s insecure.

Easily manage your services

We’ve pulled your phone and broadband services into the menu so you can easily check your current data allowance and see how you’re using your service.


We’ve given MyAccount a lick of paint to make it easier for you to find what you need. All the same information is there, but it has moved around a little. You’ll now find everything you need in the navigation menu.


Improved navigation and design
Why did we update My Account?

Our original My Account gets used more than ever and we wanted to give you more control of your account and make it easier to use.

It might just look like a new design but these improvements mean it will be faster, and easier to understand and use whether you’re at home, on your PC or out and about on your mobile.

Quick tips

If you can’t remember the email address you registered with – check your email. Each month, we send you a bill notification to your registered email address. The email comes from question@kcom.com, is entitled 'Your KCOM bill is ready to view' and gives you your account reference number and a link to where you can find your bill in My Account.

If you’ve forgotten your password, just enter your email address and then click forgotten password or use the new “magic link” button and we’ll send you an email to let you in.